FAQ
Frequently Asked Questions
Hause Roasters Return & Refund Policy. Hause Roasters Shipping Policy.
Hause Roasters Return & Refund Policy
We take pride in the quality of our coffee and the care we put into every shipment. If your 1-pound bag of coffee arrives damaged, we’re here to make it right.
Damaged Package Returns
- If your coffee bag is received damaged, you may request a return or refund.
- Return requests must be submitted within 7 days of receiving the product.
- To initiate a return, please contact us at Hr.Support@hauseroasters.shop with photos of the damaged package and proof of purchase.
Refund Details
- Approved refunds will be issued to the original payment method.
- Refunds do not include any amount paid in tips.
- Refunds will be processed within 3-5 business days (time frame may vary by bank) after the returned item is received and inspected.
Non-Returnable Items
- Coffee bags that are opened, used, and/or returned outside the 7-day window are not eligible for refund.
- We do not accept returns for reasons unrelated to product damage (e.g. Personal taste etc. )